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Prevention

 

Contents:

1. On Writing Reports

2.  Protecting Casino Patrons

3. Protecting Guests Outside the Hotel

4. Confidentiality

5. The Observer's Instinct, or, "JDLR"

6. Put it in Writing

7. Procedures

8. Effective Procedures

9. Handling Procedure Violations

10. Types of Reports

11. Dealing with Slip and Fall Incidents

12. Skilled Players Part III: The Role of Surveillance

13. Shortcuts to Detecting Card Counters

by Bill Zender

 

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