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Floor Observation By Jim Goding Floor
Observation should be done by Supervisors, or on specific assignments by
Supervisors or the Director. Random observation, in person on the floor, is not
done by Investigators. The
major purpose of floor observation is to locate activities or trouble spots to
which cameras can be directed and recording of the activity made. In rare cases,
floor observation is done to supplement CCTV recording in areas of restricted
visibility or poor camera coverage. When
on the floor, Supervisors and Investigators do not contact guests or employees,
unless a Supervisor feels that an immediate report is needed in order to protect
the casino or its guests. Then it may be necessary for the Supervisor to speak
to a Security or Department Manager in order to direct attention to a hazardous
situation, or report some highly unusual or criminal activity immediately. When
on the casino floor doing observations of any areas, don’t make
yourself known to floormen, dealers, change personnel or others. Don’t ride
games you are not specifically observing, as you will eventually be noticed by
dealers and others, and become recognizable. Don’t get into
conversations on the floor with personnel who already know you, such as the
shift supervisors or security officers or supervisors. Your anonymity is valuable. Preserve it. Copyright © 1999, 2002 by Jim Goding. All rights reserved. Duplication in any form, electronic or otherwise, without the express written permission of the author is forbidden, is a violation of the proprietary rights of the author and is actionable under law. This article may be purchased for a nominal fee by clicking on the following link. Back to Surveillance Basics Home Surveillance Information Directory
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