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Casino Surveillance News Newsletter Training Announcements
Publications: (by category) Managing a Surveillance Department
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Assisting Casino Management By Jim Goding Pit
Supervisors and other casino officials will regularly request that special
attention be given to activity at a particular table or area. These requests
should be immediately evaluated by the Surveillance Supervisor or Director, and
a decision made on how best to handle the request. Evaluations
of player action (count-downs, etc.) are routinely done and reported to a Pit
Manager or above. A Pit Manager or above can request that a dealer or other
person, or a player, be watched for suspicious activity. All requests should be
honored whenever possible, when it will not interfere with higher-priority
activity, such as handling a crime in progress. Video-tape
all potential criminal activity from as many viewpoints (cameras) as you can
spare. Follow procedures given in “Crime Scene Procedure.” The tape should
be treated as evidence and all reports completed. The Director of Surveillance
should be notified as soon as possible. All telephone conversations shall be conducted in a professional and courteous manner. Discourtesy by Surveillance staff will not be tolerated. Likewise, Surveillance personnel will not be expected to tolerate rudeness from other departments. As gracefully as possible, get out of the conversation. Report discourtesy to your Supervisor. Note:
Floor Supervisors and other Casino departments do not order into
Surveillance. When called by a floorperson regarding a particular game or
activity, such as to determine whether someone is counting cards, or a possible
crime in progress, etc., courteously remind them that this must also be reported
to a Pit Manager or above. When the evaluation of play is finished, report to a
Pit Supervisor regardless of results, and courteously mention that the
lower-level floor supervisor called Surveillance and that requests for player
evaluations should come from a Pit Manager. Don’t
confuse this with the required notifications to Surveillance of high action or
suspicious activity. Simply remind them gently that this must be reported to Pit
Managers as well. However, floormen can request any help needed to correct a dealer error already made. When calling Surveillance regarding a game, floormen are also required by their own procedures to report the matter to their supervisors.
Copyright © 2001, 2002 by Jim Goding. All rights reserved. Duplication in any form, electronic or otherwise, without the express written permission of the author is forbidden, is a violation of the proprietary rights of the author and is actionable under law. This article may be purchased for a nominal fee by clicking on the following link. Back to Surveillance Management Home Surveillance Information Directory
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